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There are few possible reasons might cause copy fail.

1. First of all, please check if the data in the source HDD has exceeded the target HDD.

2. If you are copying NTFS, the capacity of target HDD must be at least 1MB bigger than the source HDD.

3. If the copy stop and fail during the copy process, please check if the there are too many bad track in target or source HDD. You might increase the toleration of bad sector by Function 6.2 Skip Error.

4. If you can’t find the reason, please record the operation process as detail as possible in order to help us to examine your issue. a. how do you operate the duplicator ? b. the model number and version c. the brand, capacity , data size , format and partition of both source and target HDD. d. what is the problem and how is the LCD shows with pictures attached will be helpful.
Please download the support form from the website and we will help us as soon as possible.

Contact us / Impressum

Sales / Support

U-Reach GmbH

Kettenstrasse 4

69190 Walldorf


Tel: 0049 6222 938823

Fax: 0049 6222 938850

Email: info@u-reach.eu

CEO: Lars Christophersen

TIN: 32499/21663

VAT: DE295132618

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